Fraud Scams


Scammers do everything they can to appear legitimate. Learning about the different types of scam can help you to protect yourself when you get a phone call, or an official-looking letter, email, or text message. We'll help you question any correspondence you receive, so you don't fall for a scam.

If you think you’ve been the victim of a scam, please contact us at as soon as you can.


If you get an email or text that looks suspicious, please forward it, along with any attachments if possible, to


Types of sames to watch out for are:

  • Impersonation scams: When someone pretends to be the police, a bank, a friend or business, to convince you to send them money.
  • Investment scams: When you’re invited to invest in things that are worthless, or don’t exist.
  • Purchase scams: When fake or non-existent items are advertised for sale.
  • Advance fee scams: When fake companies ask for an upfront fee and then don’t provide the service you’ve paid for.
  • Invoice scams: When account details on an invoice are changed, or emails are intercepted, so the money is wrongly paid into the scammer’s account.
  • Romance scams: When someone pretends to be interested in a romantic relationship with you. They gain your trust and then ask for money.
  • Pension scams: A scammer says they can make you money, and convinces you take a lump sum out of your pension – then steals it.
  • Doorstep scams: A rogue trader knocks on your door and pretends your house needs work – then overcharges you for it and often doesn't finish the job.
  • Bereavement scams: A scammer contacts you after someone has died, and says you owe money to pay off a debt or to access a payout.
  • Phising, smishing and vishing: You receive an email, text message, or call claiming to be from a well-known company or organisation such as a bank or the police.


For businesses stay alert for:

  • Invoice fraud: scammers send fake invoices that look like they’re from suppliers
  • Impersonation scams: such as scam calls and CEO fraud
  • Purchase scams: fraudsters trick you into buying something that doesn’t exist

It is important that you

  • Be scepical and vigilant
  • Talk to someone you trust
  • Ask questions and do research
  • When you transfer money, tell us the real reason