Payroll Dos & Don'ts

Employee details must be inserted separately for each country/currency. This is required so that the template sheet includes the required fields for the country/currency. One payroll file can contain all countries and currencies you want to process payroll for because the employee reference will be unique.

The file must comply with the following requirements:

You can edit employee details from the Fyorin ‘List Employee’ section.

Before issuing the first payroll, go to ‘Configuration’ to ensure that the payroll is processed from the desired banking partner. Please note that if you process a payroll with multiple currencies, all currencies will be processed by the same banking partner.

The BUSINESS_OWNER_EMAIL field in the payroll file identifies the business. This can be found in the ‘Settings’ page. It’s pre-populated for you in the template payroll file upon the first entry. Please note that if you want to process one payroll file for various businesses, you would need to specify the business by using different BUSINESS_OWNER_EMAILs.

The Payroll Reference is applied for each entry in the payroll file, unless you use the second payroll file template which allows you to specify it for each employee. Note that if you leave the reference field empty in this file, the default Payroll Reference will be applied.

The three-dots icon next to each payroll submitted allows you to view the entries within that file. Important: Always verify the entries before approving.

If a payroll entry fails due to insufficient funds, you will be able to switch the bank account before re-submitting the payment.

If any of the individual payments fail, you would be able to view which ones, retry them, or cancel them.

Don’t put commas in the value field in the payroll file. The amounts must be decimal without commas.

Do not collect proof of a bank statement from each employee and don’t assume the details. For payroll entries to be processed quickly, all data fields in the files must be completed and submitted, otherwise payments may fail, be returned, or end up in limbo.

Abbreviations for NAME and SURNAME or BANK_HOLDER_NAME are disallowed.

Leaving failed payroll entries without retrying them, or cancelling them, would mean the system will automatically retry them at a later stage. Failed payments must be tackled!